Powering Scientific Innovation

Tap & Go Admin Guide

This guide describes ACLS web-based features and functions for managing Tap & Go devices.

1. Live Status of Tap & Go Devices
Upon logging into ACLS, administrators can view the live status of all Tap & Go devices. The display works like an airport arrivals/departures board, showing current activity and device availability.

2. Tap & Go Usage Report (Admin feature)

To access usage records on a yearly basis:

  • Navigate to Report Manager → MoxyTap Usage Report.
  1. Tap & Go Usage Report in BI
    For advanced reporting across multiple ACLS nodes:
  • Navigate to Node BI → Tracker Report.
    Build usage reports that consolidate data from different ACLS nodes.
  1. Device Configuration - Enable (Admin feature)
    To enable Tap & Go functionality for resources (bookable or non-bookable):
  • Navigate to Utility → MoxyTap Manager.
    Select the resource(s) to enable for Tap & Go.

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5. Device Configuration – Link (Admin feature)

To link or delink Tap & Go devices to enabled resources:

  • Navigate to System Settings → MoxyTap Devices.
  • Configure device-to-resource links as required.

6. What should I do if the device shows loss of internet connection (Android version)?

Press the shorter button on the right side with a small flathead screwdriver for a few seconds. The power management buttons will appear—select Restart. After the restart completes, double tap the MoxyTap app to relaunch it.

7. What should I do if the device could not connect remotely by support team (Android version)?
Press the shorter button on the right side with a small flathead screwdriver for a few seconds. The power management buttons will appear—select Restart.

After the restart completes, double tap the Biz Daemon app to restart the remote agent. Check that Remote Control is set to ON. If not, tap Remote Control to enable accessibility for Biz Daemon.

8. Can admin add card serial number for users?

Yes, admin can.

  • Install the NFC Tools app on a mobile device.
  • Select Read Card and tap the user’s card to the back of the phone to capture the card serial number.
  • In ACLS, go to User Profile → Search and edit user profile → Card Registry.
  • Add or remove the user card as required.

9. What should I do if the device shows loss of internet connection (Windows version)?

  • Connect a keyboard and mouse to the Windows unit.
  • Open Task Manager and end the Java application (MoxyTap desktop app).
  • Check the internet connection by opening a browser (e.g., Google).
  • If Wi-Fi is unavailable or unstable in the lab space, use the Ethernet wired connection (supported on Windows units).
    If further assistance is required, please contact UniLab Support at support@unilab.com.au.